Frequently Asked Questions
Everything you need to know about shopping with Oomomo.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Depending on your location, shipping typically takes between 3 to 7 business days for standard delivery.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Please note that some health, hygiene, and clearance items are final sale.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Currently, we only ship within the domestic regions listed on our shipping page. We are working on expanding our logistics to support international shipping in the near future.
Are the products authentic and high quality?
Yes, we pride ourselves on sourcing high-quality products. Every item in our inventory undergoes a quality control check to ensure it meets our brand standards before reaching your door.