Returns & Exchanges
At Oomomo, we want you to be completely satisfied with your purchase. If you are not happy with your items, we offer a straightforward return and exchange process within 30 days of purchase for most unused products in their original packaging.
Verify Eligibility
Ensure your items are in original condition, unopened, and accompanied by the original receipt or digital order confirmation.
Initiate Your Request
Visit our online returns portal or bring your items to any physical Oomomo location to start the return or exchange process.
Package Your Items
Securely pack the products in their original shipping box or a similar sturdy container, including all tags and documentation.
Receive Your Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing